Analysis-Based support of ITIL

Growing interest in the Information Technology Infrastructure Library (ITIL) and its official introduction as a de facto standard for IT Service Management (ITSM) emphasize the transformation of commercial information technology to IT Business Alignment. Companies have come to rely heavily on their information and system landscapes, particularly their ERP systems, for attaining their business objectives.  

ITIL POWERED BY RBE PLUS & PPA

Analysis tools play a major role in facilitating active, realtime improvement of service quality. They form the basis for the two crucial aspects of dynamic systems: feedback and learning. These aspects alone make continual improvement of functions, processes and organizations possible, as it is achieved in ITIL V3. IBIS Prof. Thome AG offers its Methods & Tools for consistently improving your IT service quality.

Diagram: Service Lifecycle
[Source: Service Design, 2007]

RBE Plus and PPA (Process Pipeline Analysis) support fundamental principles of ITIL, such as encapsulation, which forwards information to only those you stand to profit from. This target-group-oriented approach requires neither technical details nor structural complexity. The analyses themselves are founded on your SAP system’s productive data (SAP R/3, SAP Solution Manager, etc.). IBIS Prof. Thome AG’s tools provide support in all phases of the ITIL Lifecycle.

• RBE Plus lets you analyze your function and process usage. You can then implement these results in the Service Strategy Phase to plan your basic ITIL strategy, geared to-wards this activity pattern.
• In the Service Design Phase, IBIS Prof. Thome AG’s tools make use of detailed evaluations to help you draft and develop your services. Whereas the SAP Solution Manager analysis provides essential information on Service Level Management, for example, the RBE Plus User and Role Analysis lets you examine your Security Management.
• The object of the Service Transition Phase is to implement modified and new services based on this design. The RBE Plus and PPA Analyses contribute the support needed for identifying exceptions, minimizing risks, taking note of changes or supporting release upgrades. In addition, IBIS Prof. Thome AG’s Methods & Tools facilitate the evaluation of services and a broadening of the information base, to help you make better-informed decisions.
• Analyses provide critical support in everyday business, enabling you to initiate continual improvements based on target/actual comparisons. RBE Plus and PPA examine and assess Authorizations Administration and the IT framework, in addition to analyzing user requirements and problems.
• Continual Service Improvement guarantees just what the name suggests. RBE Plus Benchmarking and RBE Plus Comparison Analyses (time, client and organization comparisons) enable you to align your processes with Best Practice processes and make ongoing comparisons to identify and maximize your potential, while helping you minimize risks. The Process Pipeline Analysis also lets you track your processes and their exceptions precisely so that you can play an active role in their improvement.